Frequently Asked Questions
Get all your questions answered with our FAQ page!
What types of toys does Plushie Plays offer?
While plush toys are our main focus, we frequently introduce new toys to our inventory to cater to a wide range of age groups and interests.
Are the toys safe for children?
Yes! All of our toys are made from non-toxic materials and follow to rigorous safety standards. We make sure that the various age groups of children can use our products.
Do you offer international shipping?
Yes, we offer international shipping to select countries! Shipping fees and delivery times vary depending on the destination.
How long does shipping take?
Standard shipping usually takes 3 to 5 business days, depending on your location.
Can I return or exchange a toy?
Yes, we offer a 7-day return policy for unopened and unused toys. If you receive a defective or incorrect item, we’ll arrange a refund or exchange.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email so you can monitor its journey from our warehouse to your doorstep.
Do you offer gift wrapping?
Yes! We offer gift wrapping services for an additional fee at checkout. You can also include a personalized message to make your gift extra special.
How can I contact customer service?
You can reach our customer service team via email at info@plushieplays.com or through our Contact Us page. We’re here to help with any questions or concerns you may have!